Sustainability Committee
To implement the concept of sustainable operation, we set up a Sustainability Committee in 2015, with the President as the convener. We also set up work teams for 4 ESG aspects according to the issues under the jurisdiction of each department, which selected the appropriate functional supervisor and employees to form the teams. The ESG work team is responsible for coordinating, managing and implementing the ESG policies and activities of SYNNEX; also, it is responsible for preparing and publishing the annual ESG report.
Identification of Material Issues
SYNNEX refers to the guidelines of GRI Standards(2021) and AA 1000 Stakeholder Engagement Standard (SES) to develop the following procedures to identify highly significant issues that have a significant impact on SYNNEX and on the external economy, environment, and people.
Stakeholder Engagement
Communication and interaction with stakeholders are an important part of Synnex's operations. The company understands the expectations and needs of stakeholders through various channels and appropriately responds to relevant issues of concern to stakeholders. The results and progress of communication with various stakeholders in 2022 are described below.
The results and progress of communication between various stakeholders in 2022 have been reported to the board of directors on November 7, 2023.
Topics of Concern
▸Economic Performance
▸Ethical Corporate Management
▸Global Market Engagement
Communication Methods and Frequency
▸Shareholders' Meetings /Annually
▸Public Website of the Company /Irregular
▸Financial Reports /Quarterly
▸Sustainability Report /Annually
▸Public Information Disclosure /Irregular
Communication Channels
Communication Performance
▸Invited to attend 8 Investor Conference to explain the Group's business expansion, operating results and profitability in 2022
▸IConvened 1 shareholders' meeting and published an annual report in 2022
▸Announced a total of 90 material information in English and Chinese in 2022
Topics of Concern
| ▸ Employee Rights |
| ▸ Diversity and Equal Opportunity |
| ▸ Employer-employee and Labor Relations |
Communication Methods and Frequency
| ▸ Staff Welfare Committee /Quarterly |
| ▸ Employer-employee meetings /Quarterly |
| ▸ Employee Feedback Hotline /Irregular |
| ▸ Employee Email /Irregular |
| ▸ SYNNEX APP /Irregular |
Communication Channels
Communication Performance
▸ Establish a smooth employee grievance and confidentiality mechanism to ensure the rights and interests of employees
▸ Employer-employee meetings, employee welfare committee meetings, and chat sessions/seminars provide employees with opportunities to communicate with supervisors at all levels
▸ All employees can be informed of various types of information through SYNNEX's APP notifications, email notices and bulletin boards
Topics of Concern
| ▸ Economic Performance |
| ▸ Ethical Corporate Management |
| ▸ Product and Service Model Innovations |
| ▸ Global Market Engagement |
Communication Methods and Frequency
| ▸ Vendor Meetings /Irregular |
| ▸ Vendor Audit /Irregular |
| ▸ Sustainability Report /Annually |
|
▸ A Special Section for Stakeholders on the Official Website /Irregular
|
Communication Channels
Communication Performance
▸ Weekly communication meetings to facilitate timely market information exchange and product strategy development
▸ Quarterly review meetings to discuss market strategies, progress of cooperation and quality performance
Topics of Concern
| ▸ Product and Service Model Innovations |
| ▸ Customer Privacy |
| ▸ Ethical Corporate Management |
Communication Methods and Frequency
| ▸ Customer Service Hotline and Mailbox /Irregular |
| ▸ Dealers Meetings /Irregular |
|
▸ A Special Section for Stakeholders on the Official Website /Irregular
|
| ▸ Sustainability Report /Annually |
Communication Channels
| ▸ Customer Service Hotline ：(02)2508 0055 |
Communication Performance
▸ Announce various types of product information and news of the Group through the APP and email notices
▸ Established a dealer alliance on FB to announce the latest news and facilitate exchanges
Topics of Concern
| ▸ Customer Privacy |
| ▸ Indirect Economic Impact |
| ▸ Customer Health and Safety |
Communication Methods and Frequency
| ▸ Customer Service Hotline /Irregular |
| ▸ Customer Service Mailbox /Irregular |
| ▸ Official Website of the Company /Irregular |
| ▸ Service Stores /Irregular |
Communication Channels
Communication Performance
▸ Set up a customer service hotline and mailbox and designate personnel to provide consumers with products and customer service information and troubleshooting
▸ Established directly-managed repair centers throughout the northern, middle and southern Taiwan to provide consumers with thoughtful and convenient services
Topics of Concern
| ▸ Economic Performance |
| ▸ Global Market Engagement |
| ▸ Indirect Economic Impact |
Communication Methods and Frequency
| ▸ Official Website of the Company /Irregular |
| ▸ Press Release /Irregular |
| ▸ Media Interview /Irregular |
Communication Channels
| ▸ Public Relations Ms. Liu |
| ▸ TEL：(02)2506 3320 |
Communication Performance
▸ Send out press releases by e-mail, with 44 press releases in 2022
▸ Invite the media to shareholder’s meetings and road shows
▸ Keep the information up-to-date in the Company by publishing the latest news on the Group's official website
Topics of Concern
| ▸ Economic Performance |
| ▸ Energy and Emissions |
| ▸ Ethical Corporate Management |
Communication Methods and Frequency
| ▸ Government Order Promotion Meetings /Irregular |
| ▸ Official Letters /Irregular |
| ▸ Stock Affair Department of the Company /Irregular |
Communication Channels
| ▸ Legal Compliance Ms. Lin |
| ▸ TEL：(02)2506 3320 |
Communication Performance
▸ Participate in policy discussions and seminars with the competent authorities from time to time
▸ Cooperate with the competent authorities for monitoring and auditing
▸ Report to the websites of the competent authorities
▸ Set up a contact window to maintain positive interaction with the competent authorities
Topics of Concern
| ▸ Employee Rights |
| ▸ Grievance Mechanism |
| ▸ Energy and Emissions |
Communication Methods and Frequency
| ▸ Official Website of the Company /Irregular |
| ▸ CSR Mailbox /Irregular |
| ▸ Sustainability Report /Annually |
Communication Channels
Communication Performance
▸ Set up a dedicated email
▸ Keep the information up-to-date in the Company by publishing the latest news on the Group's official website