Sustainability Committee

To implement the concept of sustainable operation, we set up a Sustainability Committee in 2015, with the President as the convener. We also set up work teams for 4 ESG aspects according to the issues under the jurisdiction of each department, which selected the appropriate functional supervisor and employees to form the teams. The ESG work team is responsible for coordinating, managing and implementing the ESG policies and activities of SYNNEX; also, it is responsible for preparing and publishing the annual ESG report.

 

 

Identification of Material Issues

　　SYNNEX refers to the guidelines of GRI Standards(2021) and AA 1000 Stakeholder Engagement Standard (SES) to develop the following procedures to identify highly significant issues that have a significant impact on SYNNEX and on the external economy, environment, and people.

 

 

Stakeholder Engagement

Communication and interaction with stakeholders are an important part of Synnex's operations. The company understands the expectations and needs of stakeholders through various channels and appropriately responds to relevant issues of concern to stakeholders. The results and progress of communication with various stakeholders in 2024 are described below.

 

 

 

Topics of Concern

▸Economic Performance

▸Energy and Emissions

▸Global Market Engagement

▸Product and Service Model Innovations

 

Communication Methods and Frequency

▸Shareholders' Meetings /Annually

▸Public Website of the Company /Irregular

▸Financial Reports /Quarterly

▸Sustainability Report /Annually

▸Public Information Disclosure /Irregular

 

Communication Channels

▸ Director Evelyn Chen
▸ Tel：(02)2506 3320
▸ Email：evelynchen@synnex.com.tw

 

Communication Performance

▸Invited to attend 7 Investor Conference  to explain the Group's business expansion, operating results and profitability in 2024

▸Convened 1 shareholders' meeting and published an annual report in 2024

▸Announced a total of 62 material information in English and Chinese in 2024

 

Topics of Concern

▸ Diversity and Equal Opportunity
▸ Legal Compliance
▸ Economic Performance
▸ Compensation and Employment​

 

Communication Methods and Frequency

▸ Staff Welfare Committee /Quarterly
▸ Employer-employee meetings /Quarterly
▸ Employee Feedback Hotline /Irregular
▸ Employee Email /Irregular
▸ SYNNEX APP /Irregular

 

Communication Channels

▸ Personnel and Administration Ms. Yu
▸ TEL：(02)2506-3320
▸ Email：synnexhr@synnex.com.tw

 

Communication Performance

▸ Establish a smooth employee grievance and confidentiality mechanism to ensure the rights and interests of employees

▸ Employer-employee meetings, employee welfare committee meetings, and chat sessions/seminars provide employees with opportunities to communicate with supervisors at all levels

▸ All employees can be informed of various types of information through SYNNEX's APP notifications, email notices and bulletin boards

 

Topics of Concern

▸ Economic Performance
▸ Product and Service Model Innovations

 

Communication Methods and Frequency

▸ Vendor Meetings /Irregular
▸ Vendor Audit /Irregular
▸ Sustainability Report /Annually

▸ A Special Section for Stakeholders on the Official Website /Irregular

 

Communication Channels

▸ TEL：(02)2506 3320

 

Communication Performance

▸ Weekly communication meetings to facilitate timely market information exchange and product strategy development

▸ Quarterly review meetings to discuss market strategies, progress of cooperation and quality performance

 

Topics of Concern

▸ Economic Performance
▸ Customer Health and Safety ​
▸ Marketing and Labeling

 

Communication Methods and Frequency

▸ Customer Service Hotline and Mailbox /Irregular
▸ Dealers Meetings /Irregular

▸ A Special Section for Stakeholders on the Official Website /Irregular
▸ Sustainability Report /Annually

 

Communication Channels

▸ Customer Service Hotline ：(02)2508 0055

 

Communication Performance

▸ Announce various types of product information and news of the Group through the APP and email notices

▸ Established a dealer alliance on FB to announce the latest news and facilitate exchanges

 

Topics of Concern

▸ Climate-related Risks and Opportunities
▸ Customer Health and Safety ​
▸ Marketing and Labeling
▸ Local Communities ​ ​

 

Communication Methods and Frequency

▸ Customer Service Hotline /Irregular
▸ Customer Service Mailbox /Irregular
▸ Official Website of the Company /Irregular
▸ Service Stores /Irregular

 

Communication Channels

▸ Customer Service Hotline ：(02)2508 0055
▸ Customer Service Mailbox ：https://bit.ly/4mf9NQT

 

Communication Performance

▸ Set up a customer service hotline and mailbox and designate personnel to provide consumers with products and customer service information and troubleshooting

▸ Established directly-managed repair centers throughout the northern, middle and southern Taiwan to provide consumers with thoughtful and convenient services

 

Topics of Concern

▸ Economic Performance
▸ Global Market Engagement
▸ Innovative Services​
▸ Integrity management 
▸ Legal Compliance

 

Communication Methods and Frequency

▸ Official Website of the Company /Irregular
▸ Press Release /Irregular
▸ Media Interview /Irregular

 

Communication Channels

▸ Public Relations Ms. Liu
▸ TEL：(02)2506 3320

 

Communication Performance

▸ Send out press releases by e-mail, with 23 press releases in 2024

▸ Invite the media to shareholder’s meetings and road shows

▸ Keep the information up-to-date in the Company by publishing the latest news on the Group's official website

 

Topics of Concern

▸ Economic Performance
▸ Climate-related Risks and Opportunities
▸ Compensation and Employment

 

Communication Methods and Frequency

▸ Government Order Promotion Meetings /Irregular
▸ Official Letters /Irregular
▸ Stock Affair Department of the Company /Irregular

 

Communication Channels

▸ Legal Compliance Ms. Lin
▸ TEL：(02)2506 3320

 

Communication Performance

▸ Participate in policy discussions and seminars with the competent authorities from time to time

▸ Cooperate with the competent authorities for monitoring and auditing

▸ Report to the websites of the competent authorities

▸ Set up a contact window to maintain positive interaction with the competent authorities

 

Topics of Concern

▸ Economic Performance ​
▸ Water and Effluents
▸ Occupational Health and Safety
▸ Circular Economy
▸ Waste

 

Communication Methods and Frequency

▸ Official Website of the Company /Irregular
▸ CSR Mailbox /Irregular
▸ Sustainability Report /Annually

 

Communication Channels

▸ Public Relations  Ms. Liu
▸ TEL：(02)2506 3320
▸ Email：synnexhr@synnex.com.tw

 

Communication Performance

▸ Set up a dedicated email

▸ Keep the information up-to-date in the Company by publishing the latest news on the Group's official website

 

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