Occupational disease prevention and employee health management

After inspecting the work environment and nature of all employees’ duties, we found that no employees are at high risk of exposure to occupational diseases and have high-risk duties. However, employee health is the company's most important asset. Thus, we still invest resources in health promotion, as described in the following table.

 

On-site healthcare services
We introduced health service doctors since November 2013 with services provided on site every two months, including health seminars and physician consultation. In 2019, a total of 143 employees received physician consultation. In addition to health consultation, special consultation topics were planned. These topics include employees who feel they are experiencing musculoskeletal discomfort and abnormal workload; and female employees who are breastfeeding during pregnancy, within one year after giving birth, and still breastfeeding after giving birth. Through these services, we track and understand the health conditions of high-risk employees.

 

Health enhancement activities
We organize health enhancement activities irregularly, such as weight loss activities, employee athletic games, family days, and blood drives, to promote health awareness and educate employees on proper health concepts.

 

Hired healthcare nurses
We set up healthcare nurses in April 2014 to care for and follow up on the health of our employees, as well as regularly inspect the workplace and the cleanliness of the nursery environment and replenish materials to provide employees with a nice work environment.

 

Regular medical check-ups
We provide two free medical check-ups to our employees every year, which is superior to the regulations. The examination items are diverse and include a full blood panel, cardiovascular disease, cancer screening, eye pressure testing, ultrasound, x-ray, and electrocardiogram. Family members of our employees are offered the same check-up at a discounted price to raise their willingness to get regular check-ups to safeguard the health of our employees and their family.

 

Health promotion environment
To protect employees who work with computers for long periods of time, we have been using 22-inch low blue light monitors since 2015 to reduce the burden and damage to the eyes.
Neck and shoulder massage services are provided two afternoons each week by a professional masseuse to relieve the stiffness from sitting in the office for long hours, improve blood circulation, and relieve stress. 2011 massages were provided in 2019.

 

Occupational health and safety

Protecting and preventing employees from being harmed in the workplace and on business trips is an important issue that we work hard to solve and drive, and an important commitment to our employees that lets them work, worry free. We hope to reduce the occurrence of occupational incidents through improving the work environment, education and training, and management measures. Zero occupational incidents and injuries is our goal.

 

Safe work environment

To provide our employees with a safe and healthy work environment, the workplace and server rooms are inspected daily to strengthen electricity safety, and company cars are checked each day before they are driven. Also, we arrange for professionals to perform regular maintenance work, such as monthly inspections of high and low voltage equipment by professional electromechanical companies, quarterly inspections of drinking water quality, bi-annual water tower cleaning and water quality inspection, and annual maintenance of air conditioners and blowers. We also regularly check our buildings for structural safety and slope, reinforce the structure between pipes, and inspect the ceiling structure, fire-fighting equipment, and safety of building facilities to strengthen workplace safety so that our employees can work with peace of mind. In terms of the logistics centers, regular inspection and maintenance of forklifts, fire-fighting facilities, electrical appliances, generators, elevators, automated warehouse cranes, and air compressors are carried out according to the annual automated inspection plan. Storage cabinets for flammable items are installed and reinforced, and guardrails have also been added to prevent falling. We also strengthen safety regulations for equipment maintenance by employees.

 

In terms of occupational safety education and training, the 2019 total attendance for external occupational safety education is shown in the table to the right. We also organize a variety of education and training courses for employees to enhance their safety awareness and avoid unsafe behaviors, which include occupational safety and health education and training for new hires, and occupational safety and health education and training for employees. The logistics centers also focus on job characteristics by educating employees on the key points of forklift operation safety, teaching them the correct posture for lifting heavy objects, etc., and lead them in warm-up exercises every morning to prevent musculoskeletal injuries caused by moving heavy objects. Moreover, if the work environment cannot be completely improved by engineering control, we also provide personal protective equipment such as waist protectors and earplugs to avoid and reduce lumbar injuries and noise hazards caused by handling items. For high-altitude operations, we inspect equipment and promote safety before the operations take place, and require safety helmets and safety belts to be worn to prevent fall hazards.

 

To give employees a better work environment, we established an Occupational Safety and Health Committee that reviews, coordinates, and gives recommendations on occupational safety and health management issues on a quarterly basis. The committee also encourages employees to provide safety and health management recommendations based on actual work conditions to participate in the process of establishing management measures. Members of the committee include one chairman and one executive secretary, and the proportion of employee representatives of each location is 43% to 57%, which fully complies with the legal requirement that employee representatives should account for more than one-third of the members.

 

Occupational safety and health training courses

Type Course title Enrollments
Internal training Occupational safety and health training for new hires 52
Occupational safety and health training for employees 2,244
Education and training for forklift operations 14
External training On-the-job training for occupational safety and health management personnel 1
On-the-job training for occupational safety and health supervisors 4
Education and training for forklift operators 4
On-the-job training for forklift operators 1
Training lectures refresher course for fire prevention managers 1

 

Composition of the Occupational Safety and Health Committee by each logistics center

  Number of committee members Number of employee representatives Employee percentage
Taipei logistics center 9 5 56%
Taichung logistics center 7 4 57%
Kaohsiung logistics center 7 4 57%

 

Occupational injury prevention

A total of four occupational injuries occurred in 2019, of which three were due to employee safety negligence during the performance of their duties, and one was a traffic accident that occurred when an employee was commuting to and from work while riding a motorcycle. In 2019, the disabling injury frequency rate is 1.45, the work days lost rate is 57.25 (calendar days), and the number of occupational deaths is 0. A careful analysis shows that the injuries are mostly due to accidents caused by negligence of their own safety (accounting for 80% of all incidents). Thus, to enhance employees' safety awareness and reduce the risk of similar incidents, we actively strengthen internal education and training and safety promotion.

 

 

2019 occupational injury statistics

Employees Male Female Total
Injury frequency rate (IR) 2.53 0.00 1.45
Occupational disease rate (ODR) 0 0 0
Lost day rate (LDR) 99.85 0.00 57.25
Absence rate (AR) 0.17% 0.41% 0.27%
Total number of occupational deaths 0 0 0

1. IR = number of occupational injuries x 1,000,000/total hours worked

2. AR = total days absent/total working days x 100% (including sick leave, menstrual leave, tocolysis leave, and occupational injury leave)

3. ODR = total number of occupational diseases/total hours worked x 1,000,000

4. LDR = total work days lost × 1,000,000/total hours worked

5. The unit for the above is per million working hours

 

Great benefits and salaries

In addition to solid training mechanisms and smooth promotion channels, Synnex attaches great importance to providing employees with sufficient security and a work environment where they can feel at ease, and encourages employees to commit to creating an "intelligent and balanced work lifestyle". As a result, employees will not need to worry about their health, economic situation, and family care when they are off work.

 

Compensation and benefits
We provide competitive wages and overall compensation that reflects the level of individual contribution to award proactive, hardworking employees with greater rewards so that compensation matches performance.

 

Social insurance
Enrollment in labor insurance for full salary, labor retirement pension contribution, and enrollment in National Health Insurance as required by the law.

 

Retirement care
We handle retirement matters in accordance with the requirements of the Labor Standards Act and Labor Pension Act. The company has formed the Employee Pension Reserve Committee. The new pension system has been implemented in accordance with the Labor Pension Act since July 2005. For the new employees and the existing employees who choose to apply the new pension system, the company pays 6% of their monthly salaries to their personal pension accounts with the Bureau of Labor Insurance.

 

Employee group insurance
The company enrolls all permanent employees in group insurance. All employees have life insurance coverage of at least NT$3 million, providing 3-5 years of economic security to their families.

 

Medical check-ups and healthcare
We provide two free medical check-ups to our employees every year. The examination items include a full blood panel, cardiovascular disease, cancer screening, eye pressure testing, ultrasound, x-ray, and electrocardiogram to safeguard the health of our employees. Also, doctors and nurses help with following up on abnormalities.

 

Care and aid

Interest free loans
Employees that have served at the company for at least one full year are eligible for interest free loans for house purchase, house repair, marriage, childbirth, car purchase, and emergency relief, to reduce the financial burden of employees who are dealing with major life events.
27 employees applied for a loan in 2018 and the total amount loaned is NT$12,821,000. 21 employees applied for a loan in 2019 and the total amount loaned is NT$10,284,000.
1,172 employees applied for loans since the establishment of this benefit and the total amount loaned is more than NT$380 million.

 

Company aid
The company cares for employees by providing cash gifts or gift certificates for marriage, funeral, hospitalization, childbirth, and birthday.

 

 

 

Work-life balance

Leave system

1. Emphasizing the creation of an "intelligent and balanced work lifestyle" to encourage colleagues to "take adequate vacations". In addition to the annual leave required by law

2. New employees that have been on board for less than one year are eligible for leave better than the standards specified in the Labor Standards Act

 

Unpaid parental leave
We provide employees with a friendly flexible unpaid parental leave environment. According to the statistics in 2019, among the female employees who are eligible for unpaid parental leave, over 40% (also a number of male colleagues had applied for parental leave) had applied for parental leave right after maternity leave; also, nearly 60% of the employees who had applied for unpaid parental leave will be reinstated. This has helped reduce the conflict between work and family care for female employees, so that female colleagues do not have to cut their careers short due to the need for short-term family care!

 

New employee leave

New employees with less than 1 year seniority are eligible for leave better than the requirement specified in the Labor Standards Act

 

Parental leave, unpaid parental leave, and reinstatement and retention rates

Item No. of male No. of female Total
Number of employees eligible for parental leave in 2019 (A) 53 70 123
Number of employees who took parental leave in 2019 (B) 9 30 39
Expected total number of reinstated employees in 2019 (C) 6 16 22
Actual total number of employees reinstated during the reporting period in 2019 (D) 3 9 12
Actual total number of employees reinstated during the reporting period in 2018 (E) 1 12 13
Total number of employees still on the job 12 months after returning from taking parental leave in 2018 (F) 1 9 10
Unpaid parental leave application rate (B/A) 17% 43% 32%
Reinstatement rate (D/C) 50% 56% 55%
Retention rate (F/E) 100% 75% 77%

Note:

1. Male: took paternity leave in 2017-2019 Female: took maternity leave in 2017-2019

2. Reinstatement rate: Actual number of employees still on the job 12 months after returning from taking unpaid parental leave/Actual reinstatement after taking unpaid parental leave (during the previous year)

3. Retention rate: Employees still on the job 12 months after returning from taking parental leave (during the previous year)/Actual reinstatement after taking parental leave (during the previous year)

 

 

Gender friendly

Female-friendly workplace
The appointment and promotion of employees is not affected by gender; in 2019, women hold 36% of positions above the manager level and 45.3% of positions at the assistant manager level and above, higher than the proportion of female employees.

 

Other welfare benefits

Team building activities
We established an Employee Welfare Committee that arranges a variety of events each year, such as athletic games, family days, gifts for the three major holidays, movie appreciation events, spring festival galas, corporate retreats, and team building activities to create unity.

 

Neck and shoulder massages
Neck and shoulder massage services are provided twice a week by a professional masseuse, relieving the stiffness from sitting in the office for long hours and improving blood circulation.

 

Promote harmonious employee and employer relations

No significant labor dispute or loss has occurred in 2019.

 

Communication channels Description
Employer-employee meetings For smooth communication between employee and employer, and to establish consensus, employer-employee meetings are regularly held every quarter to discuss labor-related rights and interests to promote harmonious employee and employer relations. Employees account for more than 50% of the participants in the employer-employee meetings to protect their rights.
Employee Welfare Committee meetings Employee Welfare Committee meetings are held every quarter to discuss relevant welfare measures and the arrangement of activities to promote the well-being of our employees and enhance organizational loyalty.
Chat sessions/seminars Chat sessions with supervisors are regularly held for cross-departmental communication in a relaxed manner to promote mutual consensus and facilitate affairs. New employee workshops are held to help new employees understand and dispel doubts so that they can fit well with the company’s culture and values.
Information and announcements We regularly use email and physical bulletin boards to notify employees of systems, concepts, welfare activities, and information about company operations to ensure they understand and agree with the company's philosophy, activities, and development direction. We also created the We Are The One Facebook page and post photos and thoughts about various activities and measures to enhance sharing and interaction.
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